Privacy policy
# Privacy Policy
**Updated October 18, 2026**
This Privacy Policy describes the personal information practices of FANGQ LLC, doing business as lvoenestora ("lvoenestora," "we," "us," and "our"). It applies when you visit https://lvoenestora.shop, order merchandise, contact customer service, or otherwise interact with our store services (the "Services").
FANGQ LLC acts as the controller for the processing covered by this policy. Shopify, payment companies, and other providers may also act as separate controllers when they determine their own processing purposes.
## Personal Information We Handle
### Information You Choose to Give Us
Depending on the activity, this can include:
- name, email, phone number, billing address, and shipping address;
- order history, products, transaction value, payment status, fulfillment, tracking, return, and refund details;
- account sign-in information and stored preferences, when accounts are enabled;
- support correspondence, reviews, images, survey answers, and other submissions; and
- subscription status, consent records, and advertising or privacy preferences.
Full card information is provided to the payment service during checkout. We usually receive limited payment information and a transaction result rather than the complete card number or security code.
### Information From a Browser or Device
We and companies supporting the Services may automatically receive an IP address, browser and device attributes, operating system, unique identifiers, approximate IP-based location, referral source, viewed pages, cart or checkout actions, and time and date information. Cookies, pixels, tags, and comparable tools may collect these details.
### Information From Business Partners
Other sources may include Shopify, payment and fraud-screening companies, warehouses, fulfillment services, carriers, analytics or advertising partners, social-media services, and vendors used to run the store.
## Uses of Information
We process personal information for purposes that include:
- authorizing payment, confirming an order, fulfillment, shipping, transactional communication, cancellation, return, replacement, and refund administration;
- providing customer accounts and maintaining selected preferences;
- answering requests, resolving complaints, and providing product support;
- preventing and investigating fraud, security incidents, abuse, and illegal conduct;
- measuring performance and improving products, website functions, and customer experience;
- delivering promotional communications where permitted and honoring opt-outs;
- personalizing content or advertising when lawful and consistent with the user's choices;
- meeting tax, accounting, consumer-protection, and other legal requirements; and
- enforcing store terms and establishing, exercising, or defending legal rights.
When UK data protection law applies, processing may be based on a contract or requested pre-contract steps, a legal obligation, consent, or a legitimate interest such as operating and protecting the store, preventing fraud, communicating with customers, and improving the business. We consider whether individual rights override a legitimate interest. Consent can be withdrawn at any time for future processing.
## Cookies and Your Choices
Some cookies and related tools are necessary for checkout, fraud controls, security, shopping carts, and user-requested settings. Other tools may be used for analytics, personalization, or advertising based on store configuration, visitor location, and consent selections.
Use the cookie banner and any privacy-choice control offered on lvoenestora to manage optional technologies. A browser can also remove or block cookies, although essential store features may stop working. Every marketing email provides a way to unsubscribe. Choices may need to be repeated in a new browser, on a different device, or after cookies are deleted.
## Who May Receive Information
We may provide relevant information to:
- Shopify for online-store hosting, checkout, analytics, and commerce infrastructure;
- payment processors, banks, card networks, and fraud-prevention companies;
- inventory, warehouse, fulfillment, shipping, and delivery providers;
- providers of cloud hosting, security, customer support, email, analytics, advertising, and other business tools;
- legal counsel, accountants, insurers, auditors, and other professional advisers;
- regulators, law enforcement, courts, and other parties when disclosure is required or permitted to meet law, protect safety or rights, or handle a claim; and
- an investor, purchaser, lender, or successor connected with a proposed or completed financing, acquisition, merger, reorganization, or asset transfer, subject to appropriate safeguards.
We do not sell personal information in exchange for money. Under certain U.S. laws, however, cookie-based analytics or advertising disclosures can be treated as a "sale," "sharing," or targeted advertising. If a relevant law applies, opt out using the cookie banner or data-sharing control displayed on our store, or email us. Where legally required and technically supported, our configuration recognizes browser signals such as Global Privacy Control.
## Shopify Services
lvoenestora runs on Shopify. Shopify processes information to supply and develop its commerce services, potentially in the United States, Canada, and other locations. Shopify describes its own processing at https://www.shopify.com/legal/privacy. Separate notices can apply to payment options, applications, and independent services.
## How Long Information Is Kept
We keep information only for a period reasonably connected to its purpose. Relevant considerations include the customer relationship, order completion, warranties and returns, security and fraud prevention, limitation periods, and legal obligations to retain tax, accounting, or consumer records. Information that is no longer needed is deleted, anonymized, or securely isolated pending deletion.
## Processing Across Borders
Providers can handle information outside the country where the customer lives. Local privacy protections may differ. When a legal transfer mechanism is required, we use an approved safeguard such as an adequacy regulation or decision, recognized contractual clauses, or another lawful method.
## Security Measures
We maintain reasonable technical, organizational, and administrative protections designed for the information and risk involved. No online transfer or storage environment is entirely secure. Protect account credentials and contact us if you believe an account or transaction has been accessed without permission.
## Rights Over Personal Information
Depending on applicable law and subject to lawful exceptions, you may have a right to:
- receive information about processing and access personal data;
- correct inaccurate or incomplete data;
- request deletion;
- obtain certain information in a portable form;
- object to or restrict qualifying processing;
- withdraw consent prospectively;
- opt out of a qualifying sale, sharing, targeted advertising, or profiling activity;
- limit specified use of sensitive personal information; and
- appeal the denial of a request where applicable state law provides that right.
To submit a request or appeal, email zannathlado3@outlook.com and explain the right you are exercising. Include sufficient details for us to locate the relevant record. To protect customers, we may request reasonable identity verification. If an authorized agent acts for a consumer, we may require proof of authority and direct verification where permitted.
We do not unlawfully discriminate against a person for making a privacy request. A UK resident can also lodge a complaint with the Information Commissioner's Office at https://ico.org.uk. We encourage contacting us first so we can attempt to resolve the issue.
## U.S. State Disclosures
In the prior 12 months, we may have collected identifiers and contact details, customer-record information, commercial and transaction data, online activity, approximate IP-derived location, and inferences about shopping interests. Sources include the customer, the customer's device, and the providers described in this policy. We use and disclose these categories for the purposes listed above.
We do not knowingly use sensitive personal information to infer individual characteristics. We do not knowingly sell or share personal information of people under 16. State-specific disclosures and rights apply only where a statute covers FANGQ LLC, the individual, and the processing concerned.
## Children
The Services are not directed to children below 13, and we do not knowingly collect personal information directly from them. A parent or guardian who believes a child submitted information should email us so we can investigate and delete it as required. Minors who lack legal capacity should use the Services only with parent or guardian participation.
## Links to Other Services
An external link may lead to a service that we do not control. That operator is responsible for its own privacy and security practices. Review its notice before supplying personal information.
## Changes
We may change this policy in response to new services, practices, technology, or legal requirements. We will post the current version and revision date here and provide further notice or request consent when the law requires it.
## Contact for Privacy Matters
**FANGQ LLC, doing business as lvoenestora**
Email: zannathlado3@outlook.com
Website: https://lvoenestora.shop
Business address: 2425 S DOUGLAS DR, LARAMIE, WY 82070, United States
Legal representative: FANG XU