Shipping policy
# Shipping Policy
**Updated October 18, 2026**
These shipping terms apply to orders placed with lvoenestora through https://lvoenestora.shop.
## Delivery Coverage
We offer delivery to the United States, the United Kingdom, and additional destinations enabled during checkout. If an address is rejected at checkout, it is not currently within our service area. Carrier limitations, product restrictions, or the type or remoteness of an address may also affect availability.
## Processing Time
Following successful payment authorization, most orders leave processing within 2-3 business days. Business days run Monday through Friday and exclude public holidays. Processing for an order placed during a weekend or holiday begins on the next business day.
We may need to verify stock, payment, or address details. If we contact the customer for information, processing can remain paused until the issue is resolved.
## Expected Transit Time
After dispatch, standard shipping is estimated at **20-45 calendar days**. The earlier 2-3-business-day processing stage is separate from this delivery estimate.
The estimated range is not a guaranteed delivery date. Customs handling, severe weather, carrier volume, holidays, remote-area service, transportation disruption, and incomplete addresses can cause additional delay. We will assist with tracking and reasonable carrier inquiries.
## Shipping Cost
- A discounted merchandise subtotal **over US$30** qualifies for free standard shipping, or the equivalent threshold displayed in another currency.
- For a discounted subtotal of US$30 or less, the standard shipping charge appears before the order is submitted.
- Any optional faster or upgraded service is separately identified and priced at checkout.
## Taxes, Customs, and Duties
lvoenestora covers applicable taxes and import duties associated with delivery to an address accepted during checkout. The checkout total is intended to be the amount due for merchandise and the selected shipping method. Customers should not be required to pay an additional tax, customs-duty, or import-fee bill when the order arrives.
If an authority or carrier unexpectedly requests payment, email zannathlado3@outlook.com before paying when possible. Include the order number and a copy of the request so we can investigate and give instructions. Do not ignore an official deadline or time-sensitive carrier notice.
## Tracking Requests
When carrier service includes tracking, customers can request it by emailing zannathlado3@outlook.com with the order number and checkout email address. A tracking number may take several days after dispatch to show its first scan. Cross-border shipments sometimes have longer gaps between updates.
## Address Updates
Confirm all address details before checkout. If a correction is necessary, contact us immediately. We will try to update an order before shipment, but cannot promise a change after fulfillment starts.
If inaccurate customer-provided information causes failed delivery or delay, we will make reasonable efforts to assist with carrier recovery. Responsibility remains subject to applicable law and the circumstances.
## When Delivery Is Late
Notify us if tracking remains unchanged for an unusual period or the order is not delivered by the end of the 45-day transit estimate. We will open a carrier inquiry and share available results. Any mandatory right to cancel, refund, or another remedy remains unaffected.
## Lost Packages
When the carrier confirms a parcel is lost, or our investigation reasonably determines that loss occurred before delivery, email zannathlado3@outlook.com. We will send a replacement without additional product or shipping cost. If the item is unavailable or the law requires another outcome, we will offer a refund to the original method.
If tracking reports delivery but the parcel cannot be located, check the mailbox, doorway, secure location, carrier note, household members, neighbors, and building staff. Then contact us promptly. Carrier investigations may require reasonable information from the recipient.
## Damaged, Incomplete, or Incorrect Deliveries
Contact zannathlado3@outlook.com promptly with the order number and clear photographs of the merchandise, package, and shipping label. We will review the issue and arrange an appropriate replacement or other remedy under the Return and Refund Policy and applicable law.
## Split Fulfillment
One order may be shipped in multiple parcels with separate tracking numbers and delivery dates. No extra shipping charge is added merely because lvoenestora chose to split an order.
## Shipping Contact
**lvoenestora, operated by FANGQ LLC**
Email: zannathlado3@outlook.com
Website: https://lvoenestora.shop
Business correspondence address: 2425 S DOUGLAS DR, LARAMIE, WY 82070, United States