Refund policy

# Return and Refund Policy **Updated October 18, 2026** This policy governs returns and refunds for items purchased from lvoenestora at https://lvoenestora.shop. FANGQ LLC owns and operates lvoenestora. ## 30-Day Free Return Period You can ask to return an eligible item within 30 days after the delivery date. Approved returns are free. In ordinary circumstances, the item must be unused, unworn, unwashed, and substantially as received, including its original tags, components, and packaging where reasonably possible. Keep the order confirmation or another proof of purchase. Removing an item from the outer delivery package for inspection does not automatically disqualify it. The merchandise itself must still satisfy the return conditions unless it was defective, damaged, incomplete, or incorrectly supplied. ## Steps to Begin Contact zannathlado3@outlook.com before shipping the item. Your message should include the order number, the product name, the reason for return, and photographs when you are reporting damage, a defect, missing parts, or a wrong item. We will assess the request and, if accepted, provide an authorization and the applicable shipping instructions. When the merchandise needs to be sent back, we provide a prepaid return label. No restocking fee or return-freight charge applies to an accepted return. Our published Wyoming address is for business correspondence. It is not necessarily the location assigned to receive returns. A parcel mailed there without written authorization may be delayed or refused. Always follow the address stated in our return email. ## Non-Returnable Categories The following categories are generally excluded unless the item is faulty, misdescribed, sent by mistake, or applicable law requires acceptance: - merchandise made or personalized for a particular customer; - perishable or consumable products; - sealed products unsuitable for return for health or hygiene reasons after opening; - hazardous goods, flammable liquids, and gases; - gift cards; and - products disclosed as final sale before checkout, where a final-sale term is lawful. Email us before purchase if you need confirmation about a product category. ## Damaged, Defective, Incomplete, or Wrong Items Please examine the order after delivery. Report a problem to zannathlado3@outlook.com without unreasonable delay. Provide the order number and useful photographs of the item, parcel, and delivery label. Once confirmed, we will offer an appropriate no-cost solution, which may be a replacement, repair where suitable, or refund. Nothing here reduces a statutory remedy for goods that are not of satisfactory quality, not as described, or otherwise nonconforming. ## Exchanges If you prefer another size, color, or product, return the original eligible item and place a new order after authorization. When the issue is our error or a defective product, contact us before purchasing again so we can arrange the correction without an additional charge. ## Cancelling an Order Send cancellation requests to zannathlado3@outlook.com as soon as possible. We will try to cancel an order that has not entered fulfillment or been dispatched. If the parcel is already in transit, the customer can use the return process after delivery. This procedure does not affect cancellation rights granted by law. ## Refund Value and Processing We inspect returned goods and notify the customer whether the refund is accepted. An approved refund goes to the original payment method and is not reduced by a restocking fee. The refund covers the accepted merchandise price and any tax charged on it. If the customer returns all eligible items in an order, we also refund any standard outbound shipping charge paid. Upgraded or expedited shipping is refunded only if our error caused the return or the law requires it. We send an approved refund promptly. It will ordinarily be credited to the original account within 3-7 business days after issuance. The customer's bank, card issuer, or payment provider controls the final posting time. If the credit is missing after 7 business days, contact the provider first and then notify us. ## Return Shipment Records Use the prepaid label supplied with the authorization and retain the drop-off receipt and tracking number until the refund is complete. Tell us if tracking does not progress so we can make a carrier inquiry. ## Fraudulent or Abusive Requests We may reject a return involving fraud, product substitution, alteration, intentional damage, or repeated misuse. Reasonable order or identity verification may be required. We will not rely on this provision to deny any non-waivable right. ## Statutory Rights This policy offers benefits in addition to legal consumer protections. It does not remove them. For UK consumers, the 30-day period is intended to be more generous than the standard cancellation period for qualifying online purchases. Applicable rights concerning cancellation, conformity, repair, replacement, price reduction, and refunds continue to apply. ## Return Contact **lvoenestora, operated by FANGQ LLC** Email: zannathlado3@outlook.com Website: https://lvoenestora.shop Business correspondence address: 2425 S DOUGLAS DR, LARAMIE, WY 82070, United States